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UrbanHome explained simply

Direct answers about property search, saved searches, free listings, replacement-tenant searches, Business, listing rules, privacy and using UrbanHome.ch.

Frequently asked questions

Answers for your situation

The questions are grouped by situation and topic: UrbanHome as a company, property search and saved searches, free listings, Business, listing rules, market data and transparency, privacy, international offerings, and help and legal matters.

About UrbanHome

12 questions
What is UrbanHome.ch?

We are a Swiss real estate portal for rental and purchase properties. Property seekers can discover listings; private and professional providers can publish properties.

Who operates UrbanHome.ch?

UrbanHome is operated by UrbanHome GmbH. You can find further company information in the Legal Notice.

Verified 14 Aug 2026Source: Legal Notice
Is UrbanHome itself a real estate agent, landlord or property manager?

No. We do not sell, rent out, broker or manage properties ourselves. We provide the property platform; providers are responsible for their listings.

Is property search on UrbanHome free?

Yes. Properties can be searched on UrbanHome free of charge. You can start directly with the property search or the purchase sections.

What types of property can I find on UrbanHome?

On UrbanHome you can find apartments, houses, shared rooms, parking spaces and garages, as well as properties for sale, land and commercial offers. The available categories depend on the listings currently published.

How long has UrbanHome existed?

UrbanHome has existed since 2008. Since then, we have continuously developed the platform for property seekers as well as private and professional providers.

Verified 14 Aug 2026Source: About UrbanHome
How is UrbanHome financed if private listings are free?

We finance the platform through advertising partners from related industries and through Business offerings. This allows us to offer private listings free of charge.

Verified 14 Aug 2026Source: About UrbanHome
Where is UrbanHome based?

UrbanHome is operated by UrbanHome GmbH. Our location is Zug, Switzerland. You can find further company information in the Legal Notice.

Verified 14 Aug 2026Source: About UrbanHome
What additional content does UrbanHome offer besides property listings?

In addition to property search, we offer market data, city portraits and a property guide. This combines current listings with local information and guidance on real estate.

Verified 14 Aug 2026Source: About UrbanHome
What do the UrbanHome principles “Free. Simple. Professional.” stand for?

Free stands for free private listings. Simple describes a publication process that is as direct and automated as possible. Professional stands for a clear platform and our commitment to the quality and up-to-dateness of listings.

Verified 14 Aug 2026Source: About UrbanHome
What role do automation and self-service play at UrbanHome?

Innovation, automation and largely automated self-service are important parts of our business model. Automated processes reduce manual effort and support the free offering for private listings.

Verified 14 Aug 2026Source: About UrbanHome
How important are listing quality and up-to-dateness to UrbanHome?

Quality and up-to-dateness are key trust factors for us. Property seekers should find current listings in a clear and professional environment; the respective provider remains responsible for the content and currency of a specific listing.

Verified 14 Aug 2026Source: About UrbanHome

Search & saved search

10 questions
How do I start a property search on UrbanHome?

Open the property search, select the desired property type and narrow the results according to your criteria. For properties for sale, you can switch directly to the purchase section.

Which criteria can I use to filter properties?

Our search includes fields for property type, number of rooms, price and location, among others. This lets you quickly narrow a broad search to suitable listings.

Do I need a user account to search for properties?

No login is required for a basic property search. The publicly accessible search pages can be used directly.

Does UrbanHome offer saved searches?

Yes. On the search pages, a search can be saved as a saved search. This means you do not have to enter your criteria again each time.

How do I find out about new matching properties?

With a saved search, we inform you by email about new listings that match your saved criteria.

Can I also search for shared rooms, parking spaces or offices on UrbanHome?

Yes. We offer dedicated search and topic pages for shared rooms, parking spaces and garages, as well as office and commercial spaces.

Who should I contact if I have questions about a specific listing?

For property-specific questions, contact the provider of the relevant listing. We provide the platform and do not broker the property ourselves.

Can I search rental and purchase properties separately?

Yes. We offer separate entry points for rental properties and properties for sale. This lets you focus your search on the desired offer type from the outset.

Verified 14 Aug 2026Source: About UrbanHome
What are the UrbanHome city portraits?

The city portraits combine local property search with information on residential areas, neighbourhoods and market data. They are intended to help compare a city not only by individual listings, but also by location and living environment.

Verified 14 Aug 2026Source: About UrbanHome
What can I find in the UrbanHome property guide?

The property guide contains answers and instructions on property search, renting, buying, living and publishing property listings.

Verified 14 Aug 2026Source: About UrbanHome

Private listings free of charge

12 questions
Is listing on UrbanHome really free?

Yes. Private providers can list properties on UrbanHome free of charge without limit. There is no paid listing term and no hidden listing fees for private listings.

Verified 14 Aug 2026Source: List for free
Do I need to register for a private listing?

No. You can create and publish private listings without registering.

Verified 14 Aug 2026Source: List for free
Which properties can I list for free?

You can list apartments, houses, shared rooms, parking spaces, garages, land, as well as office and commercial spaces for rent or sale, among others.

Can I rent out and also sell an apartment or house?

Yes. We support private rental and sale listings. When creating the listing, you choose whether you want to rent out or sell the property.

Can I find a replacement tenant for free with UrbanHome?

Yes. You can list your rental apartment free of charge and reach people interested in taking over the lease. Use the free replacement-tenant search and clearly state the takeover date and rental conditions.

Can I list a parking space or garage for free?

Yes. Parking spaces and garages are among the property types that private providers can publish on UrbanHome free of charge.

Can I list an office or commercial space for free?

Yes. Office and commercial spaces can also be published on UrbanHome as private rental or sale listings.

How quickly is my private listing visible?

After publication, your private listing is immediately discoverable and contactable by property seekers.

Verified 14 Aug 2026Source: List for free
How many visitors can my listing reach on UrbanHome?

Our platform currently reaches 311'214 visitors per month. This reach is an UrbanHome platform metric.

Verified 14 Aug 2026Source: Reach on UrbanHome
How can I get more enquiries for my listing?

We recommend good, current photos, complete information on price, additional costs, number of rooms, floor area, move-in date and location, a clear description, and prompt replies to contact enquiries.

What information should a good UrbanHome listing contain?

We recommend current photos and complete information on price, additional costs, number of rooms, floor area, move-in date and location. A clear description and prompt replies to contact enquiries can also help provide interested parties with better information.

Verified 14 Aug 2026Source: List for free
Do I need to keep my listing up to date if details change?

Yes. The provider is generally responsible for the content and up-to-dateness of a listing. If a property has been rented or sold, the listing must be deactivated or deleted immediately in accordance with the Terms and Conditions.

Verified 14 Aug 2026Source: Terms and Conditions

Business & management

6 questions
Can real estate agents and property managers use UrbanHome?

Yes. Professional providers can use a Business Account and manage properties with company details.

Is there a free Business entry option?

Yes. We currently offer small businesses a free account with a maximum of two listings.

Verified 14 Aug 2026Source: Business Account
What does the free Business Account include?

The free Business entry option includes up to two listings and 20 images per listing.

Verified 14 Aug 2026Source: Business Account
Can I use a software interface for property listings?

A required software interface can be specified during the Business registration process. We will clarify with you which connection is possible for your system as part of the specific Business setup.

Who is the UrbanHome Business Account intended for?

The Business Account is aimed at professional property providers such as real estate agents and property managers who want to manage listings with company details.

Verified 14 Aug 2026Source: Business Account
What is the difference between Business use and private listing?

Private providers can list on UrbanHome free of charge without registering. Professional providers, by contrast, use a Business Account with company details and management functions; a free entry option is available for small businesses.

Verified 14 Aug 2026Source: Business Account

Listings, currency & trust

10 questions
Who is responsible for the information in a property listing?

The respective provider is generally responsible for the content and up-to-dateness of a listing. We do not accept responsibility for the accuracy of all listing information.

Verified 14 Aug 2026Source: Terms and Conditions
Does UrbanHome fully verify every listing for accuracy?

No. We are not obliged to verify all published information for accuracy. However, we may reject listings or block providers in the event of repeated deficiencies.

Verified 14 Aug 2026Source: Terms and Conditions
What rules apply to listings on UrbanHome?

A property must be available and its description must be truthful. Wanted listings are not permitted. The Terms and Conditions also prohibit stock or symbolic images; images and documents must relate directly to the property and the necessary rights must be held.

Verified 14 Aug 2026Source: Terms and Conditions
What do I need to do when my property has been sold or rented?

The listing must be deactivated or deleted immediately in accordance with the Terms and Conditions. Inactive listings are permanently deleted after 60 days.

Verified 14 Aug 2026Source: Terms and Conditions
Can my UrbanHome listing also appear on partner platforms?

Yes. The Terms and Conditions provide that a listing may also be integrated on our partner platforms and/or third-party marketplaces.

Verified 14 Aug 2026Source: Terms and Conditions
May I publish a wanted listing on UrbanHome?

No. The Terms and Conditions require the offered property to actually be available. Pure wanted listings are not provided for.

Verified 14 Aug 2026Source: Terms and Conditions
May I use stock or symbolic images for a property listing?

No. Under the Terms and Conditions, images, videos and documents should relate directly to the property offered. Stock or symbolic images are not intended for property listings.

Verified 14 Aug 2026Source: Terms and Conditions
What rights do I need for photos, videos and documents in a listing?

You must hold the necessary rights to the content used. Images, videos and documents should belong to the property offered and must not infringe third-party rights.

Verified 14 Aug 2026Source: Terms and Conditions
Can UrbanHome reject a listing or block a provider?

Yes. We may refuse to publish unsuitable or rule-violating content. In the event of violations of the Terms and Conditions or platform rules, a user account or use of the platform may also be blocked or terminated.

Verified 14 Aug 2026Source: Terms and Conditions
What usage rights does UrbanHome receive for my listing content?

By publishing, you grant us the usage rights required for publication, technical adaptation, reproduction and distribution of the listing. Under the Terms and Conditions, this may also include display on partner platforms or third-party marketplaces.

Verified 14 Aug 2026Source: Terms and Conditions

Privacy & help

9 questions
Where is UrbanHome data hosted?

The hosting and secure database environment are located in Switzerland.

Verified 14 Aug 2026Source: Privacy Policy
What happens to data from a contact enquiry about a listing?

Personal data that you submit via the contact form for a listing is passed on to the respective recipient or advertiser so that the enquiry can be processed.

Verified 14 Aug 2026Source: Privacy Policy
Can I change or delete my UrbanHome user profile?

Yes. Registered users can correct, change or delete their user profile.

Verified 14 Aug 2026Source: Privacy Policy
Does UrbanHome sell my personal data to third parties?

The privacy policy states that stored personal data is generally not sold, rented, given away or published. The exceptions described there apply, for example for directly related services, investigations of misuse or legal requirements.

Verified 14 Aug 2026Source: Privacy Policy
How can I contact UrbanHome?

For general questions about the platform, you can use our contact page. For questions about a specific property, the relevant advertiser is the right contact.

What personal data can UrbanHome collect?

Depending on the function used, we may collect an email address, password, company, title, first name, surname, address, telephone numbers and language, among other data.

Verified 14 Aug 2026Source: Privacy Policy
Does UrbanHome use cookies and Google Analytics?

Yes. The published privacy policy describes cookies for platform functions, statistics and recent searches, among other purposes. Google Analytics is named as a tracking system; the privacy policy also describes Google Signals.

Verified 14 Aug 2026Source: Privacy Policy
What does UrbanHome use Cloudflare for?

The privacy policy names Cloudflare as a bot-protection service. The service analyses incoming application traffic to detect and block unwanted or malicious access.

Verified 14 Aug 2026Source: Privacy Policy
What data protection rights do I have with UrbanHome?

Depending on the legal requirements, you may request access, correction or deletion, object to processing, or withdraw consent for the future. Where applicable, you also have the right to lodge a complaint with the competent data protection supervisory authority.

Verified 14 Aug 2026Source: Privacy Policy

Market data & transparency

8 questions
Where does UrbanHome market data come from?

We combine our own platform and listing data with external or official sources. The relevant pages should make clear whether a metric comes from our own data or from a public authority.

Verified 14 Aug 2026Source: Transparency & Sources
What is the difference between asking rent and existing-contract rent?

Asking rents relate to properties offered currently or during the period under review. Existing-contract rents relate to existing tenancy agreements or corresponding surveys. The two values should therefore not be equated directly without context.

Verified 14 Aug 2026Source: Transparency & Sources
What does median mean in UrbanHome market data?

The median is the middle value in a sorted data set. It is less affected by individual extreme values than an arithmetic mean and is therefore often used to contextualise property prices or rents.

Verified 14 Aug 2026Source: Transparency & Sources
What does “active listings” mean at UrbanHome?

This refers to offers that are classified as active at the respective query time according to the filter definition used. The figure is a snapshot and is not the same as completed rentals or sales.

Verified 14 Aug 2026Source: Transparency & Sources
How up to date are UrbanHome data and external statistics?

Time-dependent metrics should, where possible, be shown with a reference date or update date. Our platform data can be updated more frequently than official statistics, which may, for example, be published annually.

Verified 14 Aug 2026Source: Transparency & Sources
Why can market data on UrbanHome be rounded?

Values may be rounded for better readability. This can result in small deviations from a detailed analysis.

Verified 14 Aug 2026Source: Transparency & Sources
Are residential-area recommendations in city portraits official rankings?

No. Labels such as “family-friendly”, “urban” or “quieter living” are editorial guidance and not an official classification. The specific street and personal priorities remain decisive.

Verified 14 Aug 2026Source: Transparency & Sources
Are UrbanHome market data a binding market or appraisal value for my property?

No. Offer and market data are for guidance. A platform value is not a binding market, tax or appraisal value for an individual property.

Verified 14 Aug 2026Source: Transparency & Sources

UrbanHome in Europe & languages

3 questions
In which countries is UrbanHome active?

Our country offerings cover Switzerland, Liechtenstein, Austria, Germany, Italy, France and Spain.

Verified 14 Aug 2026Source: About UrbanHome
Which languages does UrbanHome offer in Switzerland?

In Switzerland, we offer German, English, French and Italian language versions.

Verified 14 Aug 2026Source: About UrbanHome
Are there separate UrbanHome offerings for the different countries?

Yes. We operate the European markets as separate country offerings or country pages. The respective offerings may differ by country.

Verified 14 Aug 2026Source: About UrbanHome

Help & legal

2 questions
Where can I find the Terms and Conditions, Privacy Policy, Legal Notice and transparency information?

You can access the central trust and legal pages directly via the Terms and Conditions, Privacy Policy, Legal Notice and Transparency & Sources.

Verified 14 Aug 2026Source: Legal Notice & legal
How can I report an error or outdated information on UrbanHome?

Use the contact page and, where possible, state the affected URL, the specific information and—if available—a more current original source. For questions about a specific property listing, the respective provider is the right contact.

Verified 14 Aug 2026Source: Transparency & Sources
Cached: 10/25/2026 5:56:08 PM